Frequently Asked Questions (FAQs) about Document Shredding

It pays to be informed when destroying your confidential documents. Here, Shred Guard answers the most frequently asked document shredding questions.

What should I shred?

Secure destruction of confidential information is critical in today’s business environment.

Shred Guard guarantees the secure, on-site destruction of not only your paper documents, but also your electronic data storage including CDs, DVDs and hard drives.  We provide certification that sensitive information has been professionally destroyed as per internationally accredited standards.

Documents that should be destroyed include (but are not limited to):  records, correspondence, invoices, bank statements and payment information, profit-and-loss statements, leases, capital stock ledgers, patent and related data, computer print outs, market research studies, customer lists, sales figures, bid documents, strategies, reconciliations, monthly trial balances, claims and litigation records, draft documents, time cards, new product designs, credit reports and applications, marketing and advertising plans, medical records, micro media, drug screens, cash books, financial statements, tax returns, trademark information, complaints, blueprints and drawings, contracts, R&D information, personnel records, legal briefs, and technical data.

Why can’t I shred it myself?

Employee errors (should I shred or not?) and breaches of confidentiality can be costly outcomes of in-house shredding.

Using an office shredder to destroy your confidential documents isn’t as reliable, secure or efficient as an outsourced shredding solution. Most office shredders are limited to basic strip cutting, which enables documents to be reassembled by hand or using specialized software. An identity thief can steal bags of shredded material from your dumpster and reconstruct your confidential documents.

Shred Guard eliminates these risks. We bring locked, furniture-like shredding consoles to your office into which you can drop whole files to be destroyed. Whole files can be quickly dropped in a shredding console without the hassle of removing staples, paper clips, and sticky notes. This helps keep expired but still sensitive documents off of desktops.

On a scheduled or as-needed basis, we collect the contents of your shredding consoles are and destroy it on-site at your business, keeping your information confidential.  Office shredders also produce high levels of dust particles that have been known to affect asthmatics and people with allergies.

Also, Shred Guard can provide you with a Certificate of Destruction so you have proof that your sensitive documents have been professionally destroyed as per internationally accredited standards – in-house shredding does not meet these standards.

How much does shredding cost?

When you consider the costs associated with shredding your documents in-house, Shred Guard’s outsourced shredding solutions are much more economical. Office shredders are costly to maintain and operate. Paper jams, dulled shredding blades and other maintenance issues are common. Besides having to purchase and maintain your office shredder, you also have to pay for the increased electricity it takes to operate the machine. Your costs increase even more when you factor in employee time spent shredding.

To compare in-house to outsourced shredding, we’ve created this handy calculator to help you do the math:

Download the Calculator Here

We welcome you to contact one of Shred Guard’s customer service representatives to determine how we can meet your shredding needs and determine the cost. We price shredding projects by the box in order to determine the total volume of documents. You can estimate how much volume you have y using this handy guide:

  • A standard banker’s box is 1.2 cubic feet in volume
  • A double banker’s box is 2.4 cubic feet
  • A photocopier paper box is 1.4 cubic feet

Do you come to my business or residence to shred?

Yes, Shred Guard is a mobile shredding company. All shredding of confidential information is done on-site at your home or business with our state-of-the art secure shred truck to ensure complete confidentiality and integrity of your information. We are NAID AAA Certified so you can rest assured that your information is secure.

What does “NAID AAA Certified” mean?

NAID (National Association for Information Destruction) is a non-profit organization that ensures the responsible destruction of your confidential information by companies they have certified. To maintain our NAID AAA certification we must agree to both scheduled and surprise audits by independent security professionals. During audits the following areas are assessed:

  • Operational security
  • Responsible disposal
  • Employee hiring and screening processes
  • Insurance standards

Shred Guard’s NAID AAA Certified shredding services ensure unparalleled privacy protection for your documents.

What are the advantages of on-site shredding?

On-site shredding with Shred Guard affords you the opportunity to witness the actual destruction of your documents via a closed circuit monitor. Our secure shredding process is carried out at your place of business, by industry trained, bonded technicians in our state-of-the-art mobile shredding trucks. This process maintains the integrity of the chain-of-custody of your confidential information and reduces your exposure to risk and liability.

Shred Guard will also shred your documents offsite if it is more convenient for you. Document destruction at our secure processing facility follows the same stringent NAID guidelines as our onsite service.

Do I have to remove staples and paper clips from the documents to be shredded?

No, these items are destroyed during the shredding process and any of the small pieces are later removed at the recycling centre as the shredded paper is moved over magnetic augers.

How do I know my confidential information is safe with Shred Guard?

Shred Guard has all of the necessary insurances in place to make sure you’re protected. We service clients such as Canada Revenue Agency, Federal Government Offices, Provincial Government Offices, Provincial Health Authorities and Universities, all of which require thorough proof of employee background checks and insurance coverage. We perform background checks on all of our drivers, account managers and managers on a bi-annual basis, ensuring that everyone you deal with has the proper security checks in place.

What happens to my documents after you shred them?

We responsibly recycle all shredded material. Recycling one tonne of paper saves approximately 17 mature trees, 6,900 gallons (us) of water, two barrels of oil, and 4.1 megawatt hours of electricity (six months’ worth of energy consumption for the average home).

After shredding, your shredded paper is combined with shredded paper from other companies, baled and sent directly to a trusted paper mill to be pulped and reprocessed into new products.


Regulatory and Industry Links

Gramm-Leach-Bliley Act

Gramm-Leach-Bliley Act

The Gramm-Leach-Bliley Act requires financial institutions – companies that offer consumers financial products or services like loans, financial or investment advice, or insurance – to explain their information-sharing practices to their customers and to safeguard sensitive data.

Read More

The Health Insurance Portability and Accountability Act (HIPAA)

(HIPAA) establishes national standards for electronic health care transactions. The great thing about HIPAA is that it reflects a move away from cumbersome paper records and an increased emphasis on the security and privacy of health data. But the magnitude of the complex changes it requires can sometimes be overwhelming for healthcare providers, compliance officers and other affected professionals.

Read More

Fair Credit Reporting Act

The Fair Credit Reporting Act (FCRA) is a United States federal law (codified at 15 U.S.C. § 1681 et seq.) that regulates the collection, dissemination, and use of consumer information, including consumer credit information.Along with the Fair Debt Collection Practices Act (FDCPA), it forms the base of consumer credit rights in the United States. It was originally passed in 1970,and is enforced by the US Federal Trade Commission and private litigants.

Read More

National Association for Information Destruction (NAID)

NAID® is the international trade association for companies providing information destruction services. Suppliers of products, equipment and services to destruction companies are also eligible for membership. NAID’s mission is to promote the information destruction industry and the standards and ethics of its member companies.

www.naidonline.org

Privacy Commissioner of Canada

Office of the Privacy Commissioner of Canada
112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario
K1A 1H3

Toll-free: 1-800-282-1376
Fax: (613) 947-6850
Email: notification@priv.gc.ca
www.priv.gc.ca

Anne E. Bertrand, Q.C. Access to Information and Privacy Commissioner (NB)

Office of the Access to Information and Privacy Commissioner
65 Regent Street, Suite 230
Fredericton, New Brunswick
E3B 7H8

Toll Free: 1 (877) 755-2811
Fax: (506) 453-5963
E-mail: access.info.privacy@gnb.ca

Web site: www2.gnb.ca/content/gnb/en/contacts/dept_renderer.201145.html

Information and Privacy Commissioner (NL)

Office of the Information and Privacy Commissioner
for Newfoundland and Labrador
2nd floor, 34 Pippy Place
P.O. Box 13004, Station A
St. John’s, Newfoundland and Labrador
A1B 3V8

Toll Free: 1-877-729-6309
Fax: (709) 729-6500
Email: commissioner@oipc.nl.ca

Web site:  www.oipc.gov.nl.ca/default.htm

Nova Scotia Privacy Review Officer

Freedom of Information and Privacy Review Office
P.O. Box 181
Halifax, Nova Scotia
B3J 2M4

Toll Free: 1-866-243-1564
Fax: (902) 424-8303
Email: foipopro@gov.ns.ca

Web Site: http://www.gov.ns.ca/foiro/

Prince Edward Island Information and Privacy Commissioner

Building
180
Richmond Street
P.O. Box 2000
Charlottetown, Prince Edward Island
C1A 7K7

Telephone: (902) 368-4099
Fax: (902) 368-5947
Email: mlsmith@gov.pe.ca

Web Site: http://www.assembly.pe.ca/index.php3?number=1013943

Personal Information Protection & Electronic Documents Act (PIPEDA)

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